Frequently Asked Questions

Some things you Might Want to know—served with Southern grace.

Q: What exactly is Sweet Tea Summits?

A: Sweet Tea Summits is a high-touch, in-person concierge service designed to support independent senior women, especially those living alone—who want a little extra help managing life’s responsibilities without giving up their freedom or dignity. We help with organizing, errands, downsizing, transitions, legacy projects, and more—with care, warmth, respect, integrity, and, of course, southern hospitality.

Q: What is a “senior concierge” service?

A: Having a senior concierge is like having an executive assistant, personal assistant, project manager, rent-a-kid, and companion all rolled into one person! We do a little bit of a lot of differnt things ranging from the small and mundane to the daunting and overwhelming all with one objective at the forefront of our mind–to take things off your plate so you can Curate Your Time, Cultivate More Joy, and Savor the Sweetness of Aging…Unhindered.

Q: How is this different from home care or a caregiver?

A: Unlike medical home care, we do not provide nursing or personal hygiene assistance. Think of us as helpers for errands, logistics, and social support rather than health aides. We complement any medical care by handling the everyday tasks and fun activities that improve your quality of life.

Q: Who do you serve?

A: We serve vibrant, independent senior women—primarily ages 70+—who may be widowed, divorced, or simply managing life solo. They’re capable and active, but also recognize that some things have become harder, less enjoyable, or just too much to juggle alone.

We also serve the adult children of these women, many of whom live far away and are looking for a trusted, local partner to help support their loved one.

Q: Do you offer medical or personal care services?

A: No, we do not provide any medical, hygiene, or in-home personal care services. Our support is non-medical and designed to help with everyday tasks, projects, planning, and lifestyle transitions.

Q: I’m on a fixed budget—is this affordable?

A: We offer flexible packages and hourly options to accommodate various budgets. During a free consultation, we’ll discuss your needs and outline a cost-effective plan. Many clients are pleasantly surprised by how accessible concierge services can be, especially considering the value and peace of mind it provides.

Q: Do I have to commit to a regular schedule?

A: Not at all. You can use our services as much or as little as you need. Some clients schedule help once a week, others call us for one-off tasks or special occasions. We’re very flexible—whether you need ongoing support or just occasional assistance, we’re happy to accommodate your needs to the best of our ability. Customized and personalized service is our specialty.

Q: What kinds of services do you offer?

A: We offer a wide range of personalized concierge services, including but not limited to:

• Organizing and decluttering

• Downsizing and relocation support

• Errands and appointment coordination

• Tech help (phones, email, streaming, etc.)

• Home project liaison and contractor coordination

• Legacy and heirloom documentation

• Life transition coaching

• Home Away- Home Watch services

• Widow/widower support and advocacy

Our concierge services are tailored to fit each client’s needs. If you have a need that is not mentioned in our service list, please don’t hesitate to ask. If it doesn’t require a specific professional license or breaking the Ten Commandments, we just might do it!

Q: How does scheduling work?

A: Initial appointments can be booked online through our user-friendly booking system. You may choose a one-time free consultation, or if you have a clear idea of how much time your projects will require, you can book our hourly or day-rate appointments. Each service also indicates the available rate options. You select which fee schedule suits you best, choose a date and time, and we’ll follow up to review and confirm your details. If you’re uncertain about which service fits, we’re happy to schedule a free consultation to discuss it further.

Q: Do you offer packages or just hourly appointments?

A: We offer flexible hourly, day-rate, and various monthly subscription options:

• Hourly Appointments – Great for one-time tasks or shorter projects

• Day Rates – For full-day needs, including multi-step projects

• Monthly Concierge Packages – For clients who want consistent support each month

• Single -Month, 30-Hour Package – Ideal for large jobs or transitions without ongoing commitment

Q: What areas do you serve?

A: Sweet Tea Summits is based in Davidson, NC. Our immediate service area extend 30-50 miles in all directions from the center of Davidson. This being said, for some of our larger service offerings, we are able to proudly serve seniors throughout the U.S. We are locally rooted but designed with a personal, hands-on approach, no matter where our clients call home. We go where we are needed!

(If you’d like to see if we serve your area, just reach out—we’d love to chat!) As the saying goes. The answer is always “No” until someone asks the question.

Q: How do adult children stay informed if they live out of town?

A: A significant driving factor in our founding Sweet Tea Summits is that we, too, have aging aunts and mamas who live out of our reach. So we understand the worry and guilt that comes with the inability to be in multiple places at once. It’s so challenging when our hearts and realities can’t find agreement. This is why we go out of our way to provide regular updates to family members (while also taking care to respect our client’s wishes) through email, phone, or text—whatever works best for your family. Whether it’s photos, project check-ins, or just a friendly update, we keep family in the loop so you can feel confident your loved one is cared for and supported.

Q: Is this service safe and trustworthy?

A: Absolutely. You will come to learn that Jody and I are fiercely protective of people, but in particular of our elders. We have both completed background checks and are working toward securing a wide array of industry certifications. We operate with absolute integrity, faith, transparency, and the kind of respect you'd expect from a trusted family member to offer. We are fully insured, personally vetted, and handle each home, memory, client, and family with reverence and discretion.

Q: What happens if I need to cancel or reschedule?

A: We understand that life happens. We simply ask that for hourly and full-day bookings, you provide at least a 24-hour notice for cancellations or changes. For all other services, we require a 48 notice. Cancellations made without a qualifying notice are subject to cancellation fees to help us honor our team’s time. Cancellation policy available [here].

11. Do you provide transportation or rideshare services?

A: This is a service we hope to provide in the near future through our “Coming Soon” sister company. However, at this time, we cannot provide or offer these services. We can accompany you in a third-party, hired car service.

Q: How do I get started or learn more?

A: Simply reach out! You can schedule a call for a free consultation or send us a message through our contact form. We’ll discuss your needs, answer all your questions, and create a personalized plan for you. There’s no pressure—just an opportunity to see how we can make your life easier.